What is Shoplupe?

Shoplupe is a company that specializes in the customer experience. They have been dealing with the unique shopping experience in online shops since 2003. A branding effect and customer loyalty are important components that increase the chance for profitable trading online. Shoplupe supports mail order companies, brands, publishers and industrial companies. The main focus is on understanding customers in order to be able to react better to them. Shoplupe rediscovers the strengths of its customers and further develops existing touchpoints. Systematic approach, new perspectives, creative work and high quality standards are the basis of Shoplupe’s working philosophy.

How does Shoplupe work?

Through several years of experience in the field of customer experience, Shoplupe developed its own system consisting of 5 phases.

Amazon Brand Guide

PHASE I: Identity

PHASE II: Strategy

PHASE III: Customer

PHASE IV: Economy

PHASE V: Thinking

Starting with phase one, a common starting point is created with the customer, from which to expand. In this process, any findings are used and any existing gaps are closed. Once the foundation has been laid, the actual work begins with the optimization of the touchpoints within the Customer Experience Economy.

Special features of Shoplupe

Shop analyses at Shoplupe

  • Shoplupe has more than 10 years of experience in e-commerce usability.
  • Überprüfung der Benutzerfreundlichkeit
  • UX Design Review
  • UX Mobile Review

User Testing at Shoplupe

  • With its own test pool consisting of more than 3,000 members, Shoplupe can carry out extensive surveys and user tests at any time. User-based insights can thus be obtained first-hand.
  • Remote Focus Groups
  • Remote Usability Test